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Refund Policy

Refund Policy

If you're not 100% satisfied with your purchase, you can return your order for a full refund for up to 30 days from the purchase date.

Returned products must have to be in the condition that you received and in the original box and/or packaging.

*Unfortunately we do not offer refunds for maliciously damaged products

    HOW TO INITIATE A RETURN

    Please contact support@tinklylife.com or you can message us on our social media platforms & we'll get back to you shortly.

    Note -

    During send us email please write your-

    • Your order number (you can find this in your order confirmation email)
    • Your name (or the name of the person who placed the order)
    • The email address you used to complete your order
    • Photo proof that the kit is unopened 

    A customer service representative will respond to your email within 24-48 hours.

    You will be responsible for paying for your own shipping costs while returning the item. Shipping costs cannot be reimbursed. If you're within the US, our recommendation is to use USPS for Flat Rate Shipping services.

    Please include a printout of your order confirmation email in the package for identification purposes. Alternatively, write your order # on the outside of the package in large, clear print (or print out a label).

    Timeframe For Returns

    Returns are processed during normal business hours (Weekdays, 8am-6pm).

    You will receive a confirmation email from us after receiving your product within 24 hours.

    After receiving the product from you our Quality Assurance team will inspect the item(s) to make sure they are unopened and in their original condition.

    Upon passing our inspection, a refund will issue to you and you will notified that by email. Please be informed that it will take 3/5 days to being processed the whole procedure after receiving the returned product.

    If your item(s) fail the inspection, we will inform you about our decision that either we will send the item(s) back to you at your own expense or destroy them.

    ORDER CANCELLATIONS

    *If your item is currently in transitthan then unfortunately we are unable to cancel your order* 

    To cancel your order, please contact support@tinklylife.com or you can message us on our social meida platforms & we'll get back to you shortly.

    Note -

    During send us email please write your-

    • Your order number (you can find this in your order confirmation email)
    • Your name (or the name of the person who placed the order)
    • The email address you used to purchase the order

    Orders may be canceled within 24 hours from when they are received. Due t relays related to COVID-19, you may cancel your order if it has not yet been processed (ie you haven't received a tracking number yet.

    Cancellation Timeframe 

    After your order cancellation is approved, you will receive an email confirming the cancellation and refund. Please allow 3-5 business days for your order to be processed by your financial institution.

    IF YOU HAVEN'T RECEIVED YOUR ORDER YET...

    *If your item is currently in transitthan then unfortunately we are unable to cancel your order* 

    Return & Exchange

    Return of items is only possible due to defects or damages. Please refer to our Return and Exchange Policy for more detail or contact our customer service at support@tinklylife.com or you can message us on our social media platforms & we'll get back to you shortly.

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